Terms of Service

Please read these Terms of Service ("Terms", "Agreement") carefully before accessing or using the Clova mobile application and any related features, content, or services (collectively, the "Platform" or "Services") operated by Clova ("Clova," "we," "us," or "our").

By creating an account, accessing, or using Clova in any manner, you confirm that you are at least 18 years of age and that you agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must not access or use the Services.

These Terms govern your access to and use of Clova's cocktail recipe community platform, including but not limited to the recipe library, My Bar inventory system, social feed, direct messaging, AI Bartender, Recipe Card Generator, Drops, and token-based purchase features.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" or "Services" refers to the Clova mobile application, website, APIs, and any related features or content provided by Clova.
• "User," "you," or "your" refers to any individual who accesses or uses the Platform, whether as a registered Member or a Guest.
• "Member" refers to a registered user who has created a Clova account.
• "Guest" refers to a user who accesses portions of the Platform without registering for an account.
• "Content" refers to any text, images, recipes, comments, messages, videos, or other material posted, uploaded, or transmitted through the Platform.
• "User-Generated Content" or "UGC" refers to Content created and submitted by Members, including recipes, photos, comments, and posts.
• "Tokens" refers to the virtual in-app currency purchasable through the Platform and used to unlock premium features.
• "AI Bartender" refers to Clova's AI-powered personalized cocktail recipe generation feature.
• "Drops" refers to premium curated recipe collections made available for purchase using Tokens.
• "My Bar" refers to the digital home bar inventory management feature within the Platform.
• "Community Guidelines" refers to Clova's standards for acceptable user conduct and content, as updated from time to time.

2. Acceptance of Terms

2.1 Binding Agreement

By downloading, installing, registering for, or otherwise using the Clova Platform, you enter into a legally binding agreement with Clova. These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and Clova regarding your use of the Platform.

2.2 Updates to Terms

Clova reserves the right to modify, amend, or replace these Terms at any time. When material changes are made, we will notify you through an in-app notice, push notification, or email to the address associated with your account, along with an updated effective date at the top of this document. Your continued use of the Platform following notice of updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Services and may request account deletion.

2.3 Additional Terms

Certain features of the Platform may be subject to additional terms or policies (such as promotional terms for specific Drops or creator programs). Where such additional terms exist, they will be presented to you at the time of engaging with the relevant feature and will supplement -- not replace -- these Terms. In the event of a conflict between these Terms and any additional terms, the additional terms will prevail with respect to the specific feature they govern.

3. Eligibility and Account Registration

3.1 Age Requirement

The Clova Platform is intended exclusively for individuals who are 18 years of age or older. By creating an account or using the Services, you represent and warrant that you meet this minimum age requirement. We collect date of birth information during registration to verify eligibility. Any account found to belong to a user under the age of 18 will be immediately suspended and deleted, and any associated token balances will be forfeited.

3.2 Account Creation

To access the full features of Clova, you must register for an account by providing accurate, complete, and current information including your name, email address, date of birth, and a secure password. You may also register using Apple Sign-In or Google Sign-In, in which case we receive limited profile data from those providers as authorized by you. You are responsible for maintaining the accuracy of your account information and for updating it as necessary.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Choose a strong and unique password and not share it with any third party
• Notify Clova immediately at service@clova.cloud if you become aware of any unauthorized access to or use of your account
• Ensure that you log out of your account at the end of each session on shared devices

Clova will not be liable for any loss or damage arising from your failure to comply with these account security obligations.

3.4 One Account Per User

Each individual may maintain only one active Clova account at a time. Creating multiple accounts to circumvent enforcement actions, bans, or platform restrictions is strictly prohibited and may result in the termination of all associated accounts.

3.5 Account Accuracy

You agree not to create an account using a false identity, impersonate another person, or use another user's account without permission. Accounts found to be operated under false identities may be suspended or permanently terminated at Clova's sole discretion.

4. Platform License and Permitted Use

4.1 License Grant

Subject to your compliance with these Terms, Clova grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Clova application on a compatible mobile device that you own or control, solely for your personal, non-commercial use.

4.2 Restrictions on Use

You agree not to, directly or indirectly:

• Copy, modify, distribute, sell, sublicense, or create derivative works of the Platform or its content without Clova's prior written consent
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform
• Use automated scripts, bots, scrapers, or other non-human means to access, collect data from, or interact with the Platform
• Use the Platform for any commercial purpose, including advertising, solicitation, or resale of services, without Clova's express written authorization
• Interfere with or disrupt the integrity, security, or performance of the Platform or its servers
• Circumvent, disable, or otherwise interfere with any security-related features of the Platform
• Upload or transmit viruses, malware, or any other harmful or malicious code
• Attempt to gain unauthorized access to any account, system, or network associated with the Platform

4.3 Feedback

If you provide Clova with feedback, suggestions, or ideas regarding the Platform or its features, you grant Clova a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and commercialize such feedback without any obligation to you. Clova is under no obligation to act upon or compensate you for any feedback you provide.

5. User-Generated Content (UGC)

5.1 Content Ownership

You retain all intellectual property rights in and to the original User-Generated Content you create and post on Clova, including original cocktail recipes, photographs, and written descriptions. Nothing in these Terms transfers ownership of your original content to Clova.

5.2 License to Clova

By submitting or posting UGC on the Platform, you grant Clova a worldwide, non-exclusive, royalty-free, fully sublicensable, and transferable license to use, host, display, reproduce, adapt, distribute, modify (for formatting or presentation purposes), translate, create derivative works from, and publicly perform or display your UGC in connection with:

• Operating and providing the Platform and Services
• Promoting the Platform through marketing materials, social media, and partner channels
• Improving and training internal features of the Platform, including recommendation algorithms

This license remains in effect for the period your content is posted on the Platform and, with respect to cached or archived copies, for a reasonable time thereafter.

5.3 Content Standards and Prohibited Content

All content you post on Clova must comply with our Community Guidelines. The following types of content are strictly prohibited and may result in immediate content removal and account suspension or termination:

• Content that is defamatory, harassing, abusive, threatening, or that promotes hatred against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Pornographic, sexually explicit, or obscene material
• Content that depicts, promotes, or facilitates violence or illegal acts
• Spam, repetitive content, and coordinated inauthentic behavior
• Content that infringes any third party's intellectual property rights, including copyright and trademarks
• False, misleading, or deceptive claims
• Personal information of third parties shared without consent (doxxing)
• Content that violates any applicable law or regulation

5.4 Intellectual Property Representations

By posting UGC on Clova, you represent and warrant that:

• You are the original creator of the content or have obtained all necessary rights, licenses, and permissions to post it
• Your content does not infringe any third-party intellectual property rights, including copyrights, trademarks, patents, or trade secrets
• You have obtained the consent of any individuals depicted or identifiable in your content

5.5 Copyright Infringement and DMCA

Clova respects intellectual property rights. If you believe content on the Platform infringes your copyright, please send a notice to service@clova.cloud including: (a) your name and contact information; (b) identification of the copyrighted work; (c) identification and location of the infringing content; (d) a statement of good faith belief; and (e) a declaration of accuracy under penalty of perjury. We will investigate and respond to valid notices promptly.

5.6 Content Moderation

Clova employs a combination of automated content moderation systems and human review to monitor compliance with these Terms and our Community Guidelines. We reserve the right -- but not the obligation -- to review, moderate, remove, or restrict access to any UGC at any time and for any reason. Clova shall not be liable for any failure to remove, or for any delay in removing, content that you report or that may otherwise be in violation of these Terms.

5.7 Reporting Violations

If you encounter content that you believe violates these Terms or our Community Guidelines, you should report it using the in-app reporting feature. All reports are reviewed by our moderation team. Users who submit false or malicious reports may themselves be subject to enforcement action.

6. Minors and Child Safety

6.1 Minimum Age Policy

Clova is strictly a platform for users aged 18 years and older. The platform features alcohol-related content, including cocktail recipes, spirits discussions, and bar culture. We do not permit individuals under the age of 18 to register for or use the Platform in any capacity. By using Clova, you confirm that you are at least 18 years old and that your use complies with all applicable laws in your jurisdiction regarding alcohol-related content.

6.2 Enforcement of Age Restrictions

If Clova has reasonable grounds to believe that a user is under the age of 18, we will immediately suspend the account pending age verification. If the user is confirmed to be under 18, the account and all associated data will be permanently deleted. Parents and guardians who discover that their minor child has created an account on Clova are requested to contact us at service@clova.cloud immediately so that we may take appropriate action.

6.3 Child Sexual Abuse and Exploitation (CSAE)

Clova enforces a strict zero-tolerance policy with respect to child sexual abuse and exploitation in all forms. The following conduct and content are absolutely prohibited on the Platform and will result in immediate account termination and reporting to the relevant authorities:

• Any child sexual abuse material (CSAM), including the creation, possession, transmission, distribution, or storage of such material
• Content that sexualizes minors in any manner, including suggestive depictions, fantasy scenarios, or fictional portrayals
• Grooming behavior -- including the use of messaging, gifts, or other means to gain the trust of minors for purposes of exploitation
• Solicitation of minors for sexual contact, whether online or offline
• Content that facilitates the trafficking, exploitation, or abuse of minors
• Sharing information or methods intended to enable contact with minors for exploitative purposes

Upon discovery or credible report of any CSAE content or conduct, Clova will without delay: (1) remove the reported content; (2) immediately suspend or terminate the account of the responsible user; and (3) report the incident to the National Center for Missing and Exploited Children (NCMEC) in accordance with 18 U.S.C. Section 2258A and any other applicable legal obligations. Clova cooperates fully with law enforcement agencies in all CSAE-related investigations.

Users who encounter any content or conduct on the Platform that they suspect involves child sexual abuse or exploitation are required to report it immediately using the in-app reporting tool or by emailing service@clova.cloud with the subject line "CSAE Report."

7. Tokens, Purchases, and Virtual Items

7.1 Token System Overview

Clova operates a virtual token system that allows Members to purchase in-app tokens using real currency. Tokens serve as the in-platform currency for unlocking and accessing premium features, including the AI Bartender, Recipe Card Generator, and Drops. Tokens have no monetary value outside of the Platform and cannot be exchanged for real-world currency.

7.2 Purchase of Tokens

Tokens may be purchased exclusively through in-app purchase mechanisms provided by Apple App Store (for iOS) or Google Play Store (for Android). All purchases are subject to the payment terms and conditions of the applicable platform store. Clova does not directly collect or store payment card information. Prices for tokens are displayed in the app in your local currency where available and may vary by region and platform.

7.3 Token Usage

Tokens are used to:

• Access the AI Bartender feature for personalized cocktail recipe generation
• Use the Recipe Card Generator to create shareable visual recipe cards
• Purchase and unlock Drops -- curated premium recipe collections created by featured community creators
• Access any other token-gated features introduced by Clova from time to time

Specific token costs for each feature are displayed within the app before any transaction is completed. Clova reserves the right to modify the token cost of any feature at any time with reasonable notice.

7.4 Non-Refundable Nature of Tokens

All token purchases are final and non-refundable, except as required by applicable law or as expressly provided by the Apple App Store or Google Play Store refund policies. Once tokens are used to unlock a feature or content, they cannot be recovered or refunded under any circumstances. If you have a dispute regarding a token purchase, you must first raise it directly with the applicable platform store, as Clova does not process payments and has no ability to issue refunds independently.

7.5 Token Expiry and Account Termination

Tokens do not expire as long as your account remains active. However, in the event that your account is suspended or terminated for any reason, including for violations of these Terms, all unused tokens are permanently forfeited without compensation. Clova accepts no liability for the loss of tokens arising from account suspension or termination due to Terms violations.

7.6 Drops and Premium Content

Drops are curated premium recipe collections created and sold through the Platform. Upon purchasing a Drop, you are granted a personal, non-transferable license to access and view the content within that Drop for as long as your account remains in good standing. Drops are subject to availability and Clova reserves the right to modify, withdraw, or discontinue any Drop at any time. You acknowledge that purchasing a Drop does not confer any intellectual property rights in the underlying content.

7.7 Promotional Tokens and Rewards

Clova may, from time to time, distribute free tokens as part of promotional campaigns, referral programs, or community rewards. Promotional tokens are subject to specific terms disclosed at the time of distribution, may have expiry dates, and are not exchangeable for cash. The availability and structure of promotional programs may change or be discontinued at any time without notice.

7.8 Transaction Disputes

If you believe a token transaction was processed incorrectly or without your authorization, you should contact the platform store (Apple or Google) through their respective support channels within the timeframe prescribed by their policies. For any other token-related inquiries, you may contact us at service@clova.cloud. Clova will make reasonable efforts to assist in resolving disputes but cannot override the payment decisions of Apple or Google.

8. AI Features and Automated Recommendations

8.1 AI Bartender

The AI Bartender is an artificial intelligence-powered feature that generates personalized cocktail recipe suggestions based on your My Bar inventory, stated taste preferences, and usage history on the Platform. The AI Bartender is intended to be a creative tool and a source of inspiration and is not a substitute for professional culinary or safety advice.

8.2 Limitations of AI-Generated Content

AI-generated recipes and suggestions are produced algorithmically and may not always be accurate, safe, or suitable for all users. Clova does not warrant that AI-generated content is free from error or appropriate for any specific individual or circumstance. You are solely responsible for exercising your own judgment when preparing any recipe, including verifying ingredient compatibility, alcohol content, and safe consumption practices.

8.3 Recipe Card Generator

The Recipe Card Generator is a token-powered tool that creates shareable visual cards from your recipe content. Content generated using this tool remains subject to these Terms, including the UGC licensing provisions. You represent that you have the rights to all content used in connection with the Recipe Card Generator.

8.4 No Professional Advice

Nothing on the Platform, including AI-generated content, constitutes professional advice of any kind, including medical, nutritional, or legal advice. Alcohol consumption carries inherent health risks. Clova does not endorse excessive alcohol consumption and encourages all users to drink responsibly and in accordance with applicable laws in their jurisdiction.

9. My Bar and Inventory Features

The My Bar feature allows you to log your personal spirits, liqueurs, and mixer inventory within the app. This inventory data is used to power Clova's recipe matching system, which surfaces recipes that can be made with your current inventory and identifies missing ingredients.

You acknowledge that inventory data you enter is self-reported and that Clova does not independently verify the accuracy of your inventory. The recipe matching feature is provided as a convenience tool only, and Clova makes no warranty that the matching results are complete or accurate. You remain responsible for verifying that you have the correct ingredients and quantities before attempting to prepare any recipe.

Clova may use aggregate, anonymized inventory data to improve the platform's recommendation features and to identify trending ingredients and preferences across the user base. Individual inventory data will not be shared with third parties in a personally identifiable form except as described in our Privacy Policy.

10. Social Features and Community Conduct

10.1 Community Standards

Clova is a community built around a shared passion for craft cocktails. All users are expected to engage respectfully and constructively with one another. You agree to conduct yourself on the Platform in accordance with our Community Guidelines, which are incorporated into these Terms by reference.

10.2 Prohibited Conduct

In addition to the content restrictions set forth in Section 5, the following behaviors are prohibited on the Platform:

• Harassing, bullying, intimidating, or threatening any other user
• Impersonating any person, brand, or organization
• Engaging in coordinated harassment campaigns or targeted abuse of specific users
• Attempting to manipulate the recommendation algorithm, trending content, or platform rankings through inauthentic means
• Soliciting personal information from other users for purposes outside the intended social features of the Platform
• Promoting external services, websites, or applications in an unsolicited manner

10.3 Interactions Between Users

Direct messages between users are intended for personal social interaction. Clova does not monitor private messages in real-time; however, reported messages may be reviewed by our moderation team. Users who receive unwanted messages may block the sender at any time through the app. Clova is not responsible for the content of messages exchanged between users but reserves the right to investigate and act on reported violations.

10.4 Creator Features and Following

Clova allows Members to follow other creators, like and comment on content, and share recipes within and outside the Platform. When you share a recipe or post externally, you represent that you have the right to do so and that you are acting in compliance with applicable law and the intellectual property rights of the content's creator.

11. Intellectual Property Rights

11.1 Clova's Intellectual Property

The Clova application, including its design, layout, interface, logos, trademarks, underlying technology, codebase, and all content created by Clova (excluding UGC), is the exclusive property of Clova and its licensors, protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in or to any Clova intellectual property. You may not reproduce, distribute, modify, or create derivative works of Clova's proprietary content without express written permission.

11.2 Trademarks

"Clova," the Clova logo, and any other product or service names displayed on the Platform are trademarks or service marks of Clova. You agree not to use any Clova trademark or trade dress in connection with any product or service that is not Clova's, or in any manner that is likely to cause confusion, or that disparages or discredits Clova.

11.3 Third-Party Content

The Platform may contain content provided by third parties, including linked resources, embedded content, or partner integrations. Clova does not own or control third-party content and is not responsible for its accuracy, completeness, or lawfulness. Use of any third-party content or services is subject to their respective terms and conditions.

12. Privacy and Data Practices

Your use of the Platform is subject to Clova's Privacy Policy, which is incorporated into these Terms by reference and available within the app and at service@clova.cloud. The Privacy Policy explains how we collect, use, store, and share your personal information, including data related to your account, recipes, inventory, and interactions on the Platform.

By using Clova, you consent to the data practices described in our Privacy Policy. You acknowledge that Clova may process your data in countries other than the country in which you reside, and that such countries may have different data protection standards than those in your home jurisdiction.

13. Third-Party Services and Integrations

The Platform may integrate with or provide links to third-party services, including Apple Sign-In, Google Sign-In, analytics providers, and cloud infrastructure services. Your use of any third-party service is governed by that service's terms and privacy policy, and Clova has no responsibility or liability with respect to such third-party services.

Clova may also integrate with social media platforms to allow you to share content externally. When you share content from Clova to an external platform, your use of that platform is subject to its own terms. Clova is not responsible for how third-party platforms handle content you share with them.

14. Account Suspension and Termination

14.1 Termination by You

You may terminate your Clova account at any time by navigating to the account deletion option within the app settings or by contacting us at service@clova.cloud. Upon account deletion, your profile, public recipes, and associated data will be processed for removal in accordance with our Privacy Policy. Please note that deletion is permanent and irreversible. All unused tokens will be forfeited upon account deletion.

14.2 Suspension or Termination by Clova

Clova reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of these Terms, the Community Guidelines, or any applicable law
• Submission of false or misleading registration information
• Engagement in fraudulent, abusive, or harmful behavior on the Platform
• Creation of multiple accounts following a prior suspension or ban
• Failure to meet the minimum age requirement
• Any conduct that Clova, in its sole discretion, determines is harmful to users, the community, or the Platform

14.3 Effect of Termination

Upon termination of your account: (a) your license to use the Platform immediately ceases; (b) all unused tokens are permanently forfeited; (c) access to any purchased Drops or premium features is revoked; (d) your public content will be processed for removal subject to our data retention policy; and (e) any pending disputes remain subject to resolution under these Terms. Provisions of these Terms that by their nature should survive termination shall continue in full force and effect following termination, including sections on intellectual property, UGC licenses, limitation of liability, and dispute resolution.

14.4 Appeals

If you believe your account was suspended or terminated in error, you may submit an appeal by contacting service@clova.cloud with the subject line "Account Enforcement Appeal" and providing detailed information about your account and the basis for your appeal. Clova will review appeals in good faith but retains final discretion over enforcement decisions.

15. Disclaimers and Warranties

15.1 "As Is" Provision

THE CLOVA PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLOVA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

15.2 No Warranty on Content

Clova does not warrant that the content available on the Platform, including user-generated recipes, AI-generated suggestions, and editorial content, is accurate, complete, reliable, timely, or suitable for any particular purpose. You use all content at your own risk. Clova does not endorse any recipe, ingredient, or preparation method and makes no representations about the safety or suitability of alcohol consumption.

15.3 No Warranty on Availability

Clova does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We may perform scheduled or unscheduled maintenance, updates, or modifications that temporarily reduce or eliminate access to the Services. Clova is not liable for any loss or inconvenience resulting from service interruptions.

16. Limitation of Liability

16.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOVA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, DEVICE DAMAGE, OR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, EVEN IF CLOVA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Cap on Liability

TO THE EXTENT PERMITTED BY LAW, CLOVA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM -- WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE -- SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO CLOVA IN TOKENS OR PURCHASES IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

16.3 Essential Basis of the Bargain

You acknowledge that the limitations on liability set forth in this Section 16 reflect a reasonable allocation of risk between the parties, and that Clova would not provide the Services on the terms set forth herein without these limitations. The limitations apply regardless of whether any remedy fails of its essential purpose.

17. Indemnification

You agree to defend, indemnify, and hold harmless Clova and its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or the Community Guidelines
• Your use of the Platform, including any content you post or transmit
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property rights
• Any claim by a third party arising from your conduct on the Platform

Clova reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Clova's defense of such claim.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in the jurisdiction of Clova's principal place of business, without regard to conflict of law principles. Nothing in this section shall limit your rights as a consumer under the mandatory consumer protection laws of your country of residence.

18.2 Informal Dispute Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve disputes informally. If you have a dispute or complaint, please contact us at service@clova.cloud with the subject line "Dispute Notice." We will endeavor to respond within 30 days and work toward a mutually acceptable resolution. If we are unable to resolve the dispute informally within 60 days of the dispute notice, either party may proceed with formal legal proceedings.

18.3 Binding Arbitration

Subject to the opt-out process below and any mandatory legal requirements in your jurisdiction, any dispute that cannot be resolved informally shall be submitted to binding individual arbitration administered by a recognized arbitration body with authority in the applicable jurisdiction. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST CLOVA.

18.5 Opt-Out Right

You may opt out of the arbitration and class action waiver provisions of this Section by notifying Clova in writing within 30 days of the date you first accepted these Terms. Your opt-out notice must be sent to service@clova.cloud with the subject line "Arbitration Opt-Out." If you opt out, disputes will be resolved in a court of competent jurisdiction as provided above.

18.6 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent immediate harm or to protect intellectual property rights, without waiving the right to arbitration for any other matter.

19. Alcohol Responsibility

Clova is a platform dedicated to cocktail culture and recipe sharing. We acknowledge that the content on our platform involves alcohol, and we take our responsibility seriously. Clova does not promote irresponsible alcohol consumption. All content on the Platform is intended for lawful personal use and enjoyment by adults of legal drinking age.

• Users are responsible for ensuring that their use of the Platform and any recipes they prepare are in compliance with local laws regarding alcohol consumption, purchase, and distribution
• Clova encourages all Members to drink responsibly and in moderation
• Clova does not endorse the purchase, serving, or consumption of alcohol to or by anyone under the legal drinking age in their jurisdiction
• If you or someone you know is struggling with alcohol misuse, please seek assistance from qualified health professionals

20. Platform Availability and Modifications

Clova strives to provide a reliable, high-quality experience for all users. However, we do not guarantee that the Platform will be available at all times. The Platform may be temporarily unavailable due to scheduled maintenance, emergency repairs, server upgrades, or circumstances beyond our reasonable control, including force majeure events such as natural disasters, pandemics, governmental actions, or network failures.

Clova reserves the right to modify, discontinue, or retire any feature, section, or functionality of the Platform at any time and without prior notice, except where such notice is required by law. We will make reasonable efforts to notify users of significant changes through in-app announcements. Clova shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

21. Push Notifications and Communications

By creating a Clova account, you consent to receive service-related communications, including account notifications, security alerts, and system messages. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

You may opt in to receive push notifications for social activity such as new followers, likes, comments, and messages. Push notifications for promotional content and platform announcements require your express opt-in. You may manage your notification preferences at any time through your device settings or through the notification settings menu within the app.

22. Export Controls and Compliance

The Platform and any related software may be subject to export control laws and regulations, including those of the United States and other applicable jurisdictions. You agree not to export, re-export, or transfer the Platform or related software in violation of any applicable export control laws. You represent that you are not located in, and are not a national or resident of, any country subject to a comprehensive U.S. government embargo, and that you are not listed on any U.S. government restricted parties list.

23. Feedback, Contests, and Promotions

From time to time, Clova may run contests, sweepstakes, featured creator programs, or other promotional events. Participation in such programs is voluntary and subject to the specific terms and conditions disclosed at the time of the promotion. Clova reserves the right to modify, cancel, or disqualify participants who violate the applicable terms of any promotion.

Any feedback, ideas, or suggestions you provide to Clova -- whether through the app, email, or other channels -- will be treated as non-confidential and non-proprietary. Clova may freely use such feedback for any purpose without compensation to you, as further described in Section 4.3 of these Terms.

24. Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.

Clova's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any specific instance shall not be construed as a continuing waiver or as a waiver of any other instance or provision.

25. Entire Agreement

These Terms, together with the Privacy Policy and Community Guidelines (each incorporated by reference), constitute the entire and exclusive agreement between you and Clova with respect to your use of the Platform, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter hereof.

In the event of any conflict between these Terms and any translated version, the English language version shall control. Section headings in these Terms are for convenience only and shall not affect the interpretation of any provision.

26. Contact Information

If you have any questions, concerns, or requests regarding these Terms or your use of the Platform, please contact us at:

Clova

Legal and Compliance Team

Email: service@clova.cloud

We aim to respond to all formal legal inquiries and compliance-related communications within 30 business days of receipt.

These Terms of Service were last updated on June 11, 2025 and are effective as of the same date.